We have other FAQs that are not related to order processing. We need to add this one on the front page and on the questions that are on the FAQ page.

ORDER PROCESSING

Here are the tell-tale signs:

When you’ve finished, an order number appears on your screen. (Keep a note of this in case you have any questions later.)

We’ll ping you a confirmation email just to reassure you. (If you can’t find it, check your Junk folder as it might be hiding in there.)

If you ordered and paid online, you can also head to Your Account and check your recent orders.

Afraid not. If you’d like to buy new items, you’ll need to place a new order.

We take all sorts of cards and payment methods, including these fellas…
Online

– PaPal (Preferred and Recommended Mode)
– Visa ( Please check on commission.
– Direct Deposit into company account (on request only.)

We deliver across Kampala and Uganda at large.

For smaller items we can also deliver to your home address, all you do is to leave an instruction to deliver to your home and pay the small delivery fee.

To find out if we come to your area, just call us on WhatsApp using the number provided on on the website.

If you’d rather collect at the depot, or at a local affiliate shops, use our store locator to find your closest collection point.

We also deliver to other districts in Uganda  Find out how by contacting us either by email or WhatsApp.

Unfortunately, we don’t currently deliver outside Uganda… but you never know what might happen in future.

Here are the best ways to find out:

a) Check your receipt or confirmation email

These we’ll tell you the approximate delivery date.

b) Head to Your Account

If you ordered and paid online, check YOUR RECENT ORDERS in Your Account.
Here, you’ll be able to see the delivery date as well as live updates on any progress.

c) Live Chat us

This is the quickest and easiest way to get in touch. Just hit the link below…
Live Chat is available every day from 10:00am – 5:00pm.

Or…
d) you can always Contact Us

PS Remember – we show an estimated delivery timeframe on on your confirmation email,  text or on the website. We update these every day.